FAQ

Frequently Asked Questions 

  • Online Orders+ 
  • Shipping + 
  • Payment & Delivery + 
  • Exchange & Return Policy + 
  • Safety & Hygiene+ 
  • Privacy Policy+ 
  • Online Orders+ 
  • How do I place an order online?+ 
        • Once you have finalised your products or added them to your wishlist, please follow the steps mentioned below to place your order online:
          • Add the products to your cart by clicking on ‘Add to Cart’.
          • When you are ready with your order, click on 'Proceed To Checkout'.
          • Fill in your contact information and shipping address. You can save this information for faster checkout on your next purchase.
          • Once you have reviewed your delivery information, proceed by clicking on 'Continue to Payment'.
          • Choose your mode of payment.
          • Complete the payment information.
          • Review your order and submit it.
          • Once the order has been confirmed, you will receive a confirmation email with the Order Number.
  • Do I need to set up an account to place an order?
  • No, you can easily place an order without having a Casa POP account. However if you set up an account with Casa POP, you will receive timely updates on new arrivals, seasonal sales and special discounts. 

  • I have an account with Casa POP but I forgot my password. How do I change it? + 
  • If you have a registered account with Casa POP and you subsequently forget your password, we will send you an email to reset your password. All you have to do is simply login to our website with your Email Address and then click on 'Forgot Your Password.'

    You will receive an email that will prompt you to set up a new password.

  • Are the colors of the products shown on the website accurate?
      • At Casa POP, we make every effort to accurately display the attributes of all our products, including the colors; however, the actual color you see may vary slightly due to photographic lighting sources or your monitor settings. 
    • I am based out of India and I want to place an order for a delivery abroad. Is it possible? 
      • We provide shipping within India & to International locations. We have arrangements with leading Indian & International logistics provider to handle your order in the best possible way for safe and fast delivery.
  • What happens if the product ordered is out of stock?  
      • At Casa POP, the minimum delivery time is 1 week and maximum is 3 weeks for all orders in/out of stock. Even if a particular garment is out of stock, we ensure delivery within a span of 3 weeks. 
  • How can I track my order? 
      • As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track your delivery.

        It is possible to check the order status at any time by entering the Order Number at the link provided along with Tracking Number. Registered users can also find all information related to their orders on the 'My Account' page.

  • Can I get my order gift-wrapped?
    • At Casa POP, we do offer specially handcrafted and supple faux-leather gift cases, which you can use for gift-giving. These cases have been customized according to your gifting needs, making these luxurious gift cases perfect to mark those special moments, in style.

      To begin your gifting journey with us, you can simply contact us at sales@casa-pop.com or call our Customer Service no. +91-9811114925. 

  • Can I purchase a Gift Card online?  
      • At Casa POP, we do offer virtual Gift Cards for some special moments and occasions that you can easily share with your friends and family. To know more, please contact us at sales@casa-pop.com or call our Customer Service no. 

    +91-9811114925. 

  • How do I use a Discount Code or Gift Card? 
      • Once you are ready with your order, please follow the steps mentioned below:
        • Click on 'Proceed To Checkout'.
        • Fill in your contact information and shipping address here.
        • On this page, fill in the Discount Code or Gift Card details on the right-side of the page and click Apply.
        • Your cart value will get updated and the new amount will get reflected in Subtotal.
        • Once you have reviewed your delivery information, click on ‘Continue to Shipping’.

  • Can I cancel an order? 
      • You can cancel your order within 24 hours of placing it, without any extra charges. To make a cancellation, please write to us at sales@casa-pop.com and or call our Customer Service no. +91-9811114925.

        Once your order is found eligible for cancellation by our team we will issue a refund against it, in the form of a credit note redeemable within 60 days from the issue date.

        Additionally, you can also make modifications in your existing order i.e., change of color (subject to availability) or size or both within 24 hours of placing the order. To make a modification, please write to us at sales@casa-pop.com and we will try to help you in the best way possible. 

      Shipping 

  • What is Casa POP 's dispatch policy? 
      • We understand you are eagerly waiting for ordered styles to be delivered to you at the earliest. Our Customer Service & Warehouse team works rigorously to ensure that we are able to bring a smile to your face. Our team performs multiple rounds of quality check and ensures that we deliver you the perfect packed product in the least possible time.

        Our standard dispatch timelines are between 1-3 weeks (this is sometimes because we have to arrange your ordered styles from our stores located in multiple regions within India).

        We will share regular updates about your order from dispatch to delivery via Email & SMS details provided by you when placing the order.

        Once the order is dispatched, it normally takes 1-4 business days, depending on the pin code, for delivery within India and 3-10 business days for deliveries outside India. Unforeseen circumstances on the logistics provider’s end may sometime cause delays, however please be rest assured that our Customer Service team will be working very closely with the logistics provider to get your orders delivered at the earliest.

        You can always contact us at sales@casa-pop.com for any queries related to your order and shipping. 

  • What is the stipulated delivery time for an order?
        • The stipulated delivery time usually shows below the product when you click 'Delivery'. In case it doesn't, as per our delivery policy we deliver within 1-3 weeks maximum. 
  • What are the charges for shipping in India?
      • ₹10,000.00 and below = Free
        ₹10,001.00 – ₹15,000.00 = Flat ₹1,000.00
        ₹15,001.00 – ₹20,000.00 = Flat ₹1,200.00
        ₹20,001.00 – ₹25,000.00 = Flat ₹1,500.00
        ₹25,001.00 and up = Extra on Actual - Quote will be send separately  

  • What are the charges for International shipping?
      • Shipping to customers outside of India attracts a small additional charge. The amount varies according to location and you will be informed according to the shipping details provided by you, when you’re placing your order.

        This will be reflected on the ‘Shipping Method’ page, which appears before you have made your payment. 

  • Can I change the shipping address of my order?
      • Unfortunately, we are unable to redirect orders once your items have been dispatched from our warehouse. Therefore, we request you to provide a suitable shipping address so that we can deliver as per the specified delivery schedule. 




      Payment & Delivery 

  • How can I pay for my order?
      • We accept the following modes of payment:
        • Cash on Delivery (Available in India)
        • Debit Card
        • Credit Card
        • Net Banking
        • UPI
        • Paypal
  • How does Cash on Delivery work?
      • Cash on Delivery is available across India for orders below INR 5,000. We request our customers to choose a pre-paid delivery option for anything above INR 5,000. 
  • Does Casa POP charge sales tax?
      • The GST is included in the price of the product reflected on the website, and not charged additionally. 
    • What are the Customs and Import Duties on International Shipments?
      • You order may be subject to import duties that are levied once the package reaches the destination country. An additional charge towards Import, Customs & Taxes may be levied by the Custom authority which will be borne by you. Please note that Pop Interiors Pvt. Ltd. has no control over these charges and cannot predict what they may be in actuals.

        Customs policies vary widely from country to country, and we recommend contacting the local customs office or their website for further information. Additionally, when ordering from our website, Casa POP is considered the importer on record and must comply with all laws and regulations of the country in which you are ordering the goods. 

      Exchange & Return Policy 

  • What is Casa POP's exchange policy? 
      • We do realize that there are instances when you may wish to exchange a product that you have purchased. If you are a first time customer and you have made a mistake in selecting your size, you don’t have to worry. We will exchange it for you subject to the following conditions:
        • The product being returned for exchange should be in unused condition, with its original tags intact.
        • The product was not purchased on discount. Only one exchange is permitted against each purchase.
        • If the requisite size/design is not available immediately, refunds will not be made. Instead we will issue refund coupons which you can redeem against a purchase within the next 90 days.
        • The shipping costs for returning the product purchased for exchange will not be reimbursed.

    TO EXCHANGE A PRODUCT YOU HAVE PURCHASED
    Send an e-mail to sales@casa-pop.com and a Returns and Exchanges form with the requisite information. You can return the goods within 7 business days of receiving it, in an unused, unwashed and unaltered condition, along with the original tags and the original sales invoice. Please use the services of a trusted courier agency of your choice to return the product. Please ensure that the return merchandise is securely packaged to avoid damage of goods in transit. If found damaged, the goods will not be replaced or refunded.

    ONCE WE RECEIVE THE PACKAGE
    Our team will determine if it is fit for replacement and send you an e-mail informing you of the same. If deemed fit for return, we will replace the returned items (subject to availability) or else issue a refund coupon for the same amount. The refund coupon must be redeemed against a purchase made in the next 90 days. The replaced item will be dispatched to your address immediately. If deemed not fit for return, we will send the goods back to you. Processing and closing of an exchange issue may take 7 business days at our end.

    Note: Customers cannot return or exchange an item which has been purchased online from a third-party website, any of our retail stores or vice versa. We also do not give any refund or return on our products bought on Sale or Special/Discount Offers.


  • What should I do if I receive a different item from the one that I had ordered?

  • We ensure that we always deliver the right product to you. However in any case you receive a wrong order, you can notify us within 48 hours with your order number. You can contact us at sales@casa-pop.com or call our Customer Service No. +91-9811114925


  • What do I do if my order is received in a damaged condition?
      • At Casa POP, we ensure the safety of your order, however in any circumstances if you receive a product in a damaged condition, you can contact us at sales@casa-pop.com or call our Customer Service No. +91-9811114925with the picture of the order. 

  • What if I am not available when you deliver the merchandise?
      • If you are not there when we deliver the merchandise, it will be taken back and we will contact you regarding the same.


  • What is Casa POP's return policy?
      • You can return the goods within 7 business days of receiving it, in an unused, unwashed and unaltered condition, along with the original tags and the original sales invoice. Send a mail to sales@casa-pop.com and a Returns and Exchanges form will be shared with you to fill in all the requisite information. After you have shared the form, you could use the services of a trusted courier service of your choice or ask for a pick-up from our courier partner in your city. Our Customer Service team will be able to co-ordinate it for you if the service is available in your region. 

      • Please ensure that the return merchandise is securely packaged to avoid further damage of goods in transit. If found damaged, the goods will not be replaced or refunded.

        Once we receive the package, our team determines if it is fit for replacement or refunds and sends you an e-mail informing you of the same. If deemed fit for return, we will replace the returned items (subject to availability), free of cost or else refund you for the cost of the goods, to the credit/debit card used to make the purchase. If you have used the COD option to make the payment, we will transfer the refunded amount to your bank account. (Details to be given in the Returns and Exchanges form.)

        The shipping costs incurred to send the goods back to us will be reimbursed, based on a pre-determined tariff fixed by us, depending on your location. This will be refunded to your bank account or your credit card/debit card as deemed by the mode of payment. If we are able to arrange a pick up, you do not have to pay for the service.

        If deemed not fit for return, we will send the goods back to you.

        Processing and closing of a replacement /refund issue may take 7 business days at our end.

        In case of credits issued to the credit/debit card, you must allow one billing cycle for the credit to appear on your card statement.

        The cardholder’s account is managed by the card issuing bank and thereby we cannot be held responsible for any delays in the amount being credited to the account. Depending on the bank, the time taken for the refund to be visible in the account may vary.

        Note: If you have purchased a product from a Sale or Special/Discount Offer, then that product is not eligible for exchange until and unless the product you have received differs from the one that you ordered. We do not give any refund or return on our products bought on Sale or Special/Discount Offers. 


      Safety & Hygiene

    • Is the online merchandise safe? 
      • At Casa POP, the health and well-being of our customers is always on top-of-our-mind. We are strictly following WHO-approved safety guidelines in order to ensure that the merchandise, and our employees handling the same, are safe and well-protected. This includes:
        • Rigorous sanitization of the warehouse on a regular basis.
        • Daily thermal screening of all employees at the entry gate.
        • Standard social distancing regulations followed inside the warehouse.
        • Wearing personal protective equipment, i.e., face masks and gloves, inside the warehouse.
        • Placement of hand-sanitizers and disinfectants at all touch points across the warehouse.

  • How do you ensure safe delivery? 
    • At Casa POP, we are always working towards providing a responsible and safe shopping environment to our customers. Following WHO-approved guidelines, we have made specific arrangements with our logistics provider to ensure contactless deliveries and payments.

  • What happens if a product is returned by the customer? 
    • Once a product is returned, it is kept in isolation for at least 48 hours. After this the merchandise is duly cleaned and disinfected before sending it back to the warehouse.

      To know more about our health and safety measures, please contact us at sales@casa-pop.com or call our Customer Service no. +91-9811114925